Privacy Policy

Last updated: 21/12/2025

Welcome to Kulu Ceylon PVT Ltd (“we”, “our”, “us”).
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment-related information (processed securely via third-party payment gateways)

1.2 Non-Personal Information

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent on the website
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate with you about orders, inquiries, and support requests
  • Improve our website, products, and services
  • Send promotional offers (only if you have opted in)
  • Comply with legal and regulatory obligations in Sri Lanka

3. Cookies and Tracking Technologies

We use cookies to:

  • Enhance user experience
  • Remember your preferences
  • Analyze website traffic and usage patterns

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell or rent your personal data.
We may share your information only with:

  • Payment service providers
  • Delivery and logistics partners
  • IT and website service providers
  • Legal or regulatory authorities when required by law

All third parties are required to protect your data and use it only for the intended purpose.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Loss or misuse
  • Disclosure or alteration

Payment transactions are handled through secure and compliant third-party payment gateways.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or regulatory requirements

7. Your Rights Under Sri Lanka PDPA

In accordance with the Personal Data Protection Act (PDPA) of Sri Lanka, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Withdraw consent where applicable
  • Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Kulu Ceylon PVT Ltd
Email: info@kuluceylonexports.com
Phone: +9470 588 7005
Address: No.1168, Dhammodaya Mawatha, Battaramulla, Sri Lanka.