Terms and Conditions
Last updated: 21/12/2025
Welcome to Kulu Ceylon PVT Ltd (“Website”, “we”, “our”, “us”).
By accessing or using this website and purchasing our products, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our website.
1. Eligibility
To use this website and place orders, you must:
- Be at least 18 years of age, or
- Use the website under the supervision of a parent or legal guardian.
2. Account Registration
- You may be required to create an account to place orders.
- You are responsible for maintaining the confidentiality of your login details.
- You agree to provide accurate and complete information.
- We reserve the right to suspend or terminate accounts that provide false or misleading information.
3. Products and Availability
- All products displayed are subject to availability.
- We reserve the right to limit quantities or discontinue products at any time without notice.
- Product images are for illustration purposes only; actual products may vary slightly.
4. Pricing
- Prices may change without prior notice.
- Any applicable taxes or delivery charges will be shown at checkout.
5. Orders and Acceptance
- Placing an order constitutes an offer to purchase.
- We reserve the right to accept or reject any order at our discretion.
- An order is confirmed only after you receive an order confirmation via email or SMS.
6. Payments
- Payments must be made through the payment methods available on the website.
- Payment processing is handled by secure third-party payment gateways.
- We do not store your card or banking details.
7. Delivery
- Delivery timelines are estimates and may vary due to circumstances beyond our control.
- We are not responsible for delays caused by courier services, natural events, or incorrect delivery information provided by you.
- Risk of loss passes to you upon delivery of the product.
8. Returns, Exchanges, and Refunds
- Returns or exchanges are accepted only in accordance with our Return Policy.
- Products must be unused, undamaged, and returned within the specified period.
- Refunds, if approved, will be processed using the original payment method.
9. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Upload or transmit malicious code or harmful content
- Attempt to gain unauthorized access to the website or systems
- Misuse or copy website content without permission
10. Intellectual Property
- All content on this website, including text, images, logos, and designs, is the property of [Your Company Name].
- Unauthorized use, reproduction, or distribution is prohibited.
11. Limitation of Liability
To the maximum extent permitted by law:
- We shall not be liable for indirect, incidental, or consequential damages.
- Our total liability shall not exceed the amount paid by you for the relevant product or service.
12. Indemnification
You agree to indemnify and hold harmless Kulu Ceylon Exports from any claims, damages, or expenses arising from:
- Your misuse of the website
- Violation of these Terms and Conditions
13. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal data in compliance with Sri Lanka’s Personal Data Protection Act (PDPA) No. 9 of 2022.
14. Termination
We reserve the right to suspend or terminate access to the website without notice if these Terms and Conditions are violated.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.
16. Changes to Terms
We may update these Terms and Conditions at any time.
Changes will be effective upon posting on this page.
17. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact:
Kulu Ceylon PVT Ltd
Email: info@kuluceylonexports.com
Phone: +9470 588 7005
Address: No.1168, Dhammodaya Mawatha, Battaramulla, Sri Lanka.